Description

You will lead training initiatives, manage a training team, and drive capability upliftment for trainers.

Responsibilities

• Facilitate new hire training sessions for pre-process and process training batches.
• Develop training procedure manuals, guides, and course materials to ensure consistent delivery.
• Conduct Training Needs Assessments (TNA) for BAU refreshers to identify and address skill gaps.
• Execute Train-the-Trainer programs to enhance the effectiveness of new and existing trainers.
• Monitor performance through regular coaching, feedback sessions, and evaluation of training effectiveness.
• Manage onboarding and orientation programs to integrate new employees into the organization.

Required Skills

• Minimum 2 years of experience managing a training team, preferably in a BPO environment.
• Direct experience handling Property and Casualty Insurance accounts.
• Proven background in both process and communication skills training.
• Proficiency in Training Facilitation and Training Materials Development.
• Experience in Performance Monitoring and Training Needs Assessment (TNA).
• Ability to evaluate program effectiveness through assessments and feedback.
• Any Graduate degree.

Key Skills

Education

Any Graduate