Description

You manage first and second-tier customer service escalations and resolve moderately complex issues on-site in Oxford, Mississippi.

Responsibilities

• Resolve 1st and 2nd tier customer service issues through investigation and analysis.
• Coordinate and track customer issues, escalating to senior staff when necessary.
• Perform order fulfillment, including receiving orders, reconciling information, and tracking data via spreadsheets.
• Manage customer billing inquiries and coordinate resolutions with collections or other departments.
• Maintain detailed logs, reports, records, and files.

Required Skills

• 2+ years of related experience or a college degree.
• Proficiency with MS Office, specifically creating spreadsheets and presentations.
• Strong verbal and written communication skills.
• Advanced problem-solving abilities for complex customer issues.
• Intermediate math skills.
• Proven customer service experience.
• Ability to work under limited supervision and manage changing schedules.

Key Skills

Education

Any Graduate