Description

Key Skills: CMDB, Discovery, ITOM, Service Mapping Servicenow Developer, Azure, Service Now, Scripting, Reltio Integration Hub, AWS, Rest API, SQL

Roles and Responsibilities:

• Execute day-to-day Configuration Management activities in line with established policies and procedures, ensuring CMDB functionality is delivered on time.
• Plan, deploy, and manage ServiceNow Discovery and Service Mapping for on-prem and cloud environments, including troubleshooting mapping issues.
• Maintain data integrity by supporting CI lifecycle accuracy and attestation with data owners, and performing audits for non-compliance.
• Configure and maintain MID Servers, credentials, schedules, and patterns to support automated discovery and service map accuracy.
• Support and maintain integrations (including Alfabet-ServiceNow via AIS) to ensure seamless bi-directional data exchange between enterprise architecture and ITSM platforms.

Skills Required:

• 2 - 4 years of relevant experience in CMDB/ITOM roles in large-scale enterprise environments.
• ServiceNow Configuration Management capabilities including CMDB, Discovery, and Service Mapping.
• Hands-on experience with Azure and AWS resource discovery and CI population (including tagging/classification concepts).
• ITOM-focused configuration and operational support for automated discovery and service dependency mapping.
• Scripting and automation to support discovery, troubleshooting, reporting, and operational transparency.

Good to Have:

• Experience with REST APIs and SQL for integrations and data validation.
• Experience with Reltio Integration Hub for integration use cases.

Education: Any Graduation or Any Post Graduation

Key Skills

Education

Any Graduate