Description

Own Configuration Management and ITOM operations within the ServiceNow platform, ensuring CMDB accuracy and automated discovery integrity.

This role is on-site.

Responsibilities

• Execute day-to-day Configuration Management activities in line with established policies, ensuring CMDB functionality is delivered on time.
• Plan, deploy, and manage ServiceNow Discovery and Service Mapping for on-prem and cloud environments, including troubleshooting mapping issues.
• Maintain data integrity by supporting CI lifecycle accuracy and attestation with data owners, and performing audits for non-compliance.
• Configure and maintain MID Servers, credentials, schedules, and patterns to support automated discovery and service map accuracy.
• Support integrations (including Alfabet-ServiceNow via AIS) to ensure seamless bi-directional data exchange between enterprise architecture and ITSM platforms.

Required Skills

• 2-4 years of experience in CMDB/ITOM roles within large-scale enterprise environments.
• ServiceNow Configuration Management capabilities including CMDB, Discovery, and Service Mapping.
• Hands-on experience with Azure and AWS resource discovery and CI population, including tagging and classification concepts.
• ITOM-focused configuration and operational support for automated discovery and service dependency mapping.
• Scripting and automation skills to support discovery, troubleshooting, reporting, and operational transparency.
• Strong understanding of ITIL processes related to Configuration Management.

Preferred Skills

• Experience with REST APIs and SQL for integrations and data validation.
• Experience with Reltio Integration Hub for integration use cases.

Key Skills

Education

Any Graduate