Description

You will manage customer inquiries and facilitate air travel arrangements, including itinerary changes and reservations.

This role is on-site.

Responsibilities

• Resolve customer problems by providing accurate information and reliable solutions.
• Handle requests for air itinerary changes after ticketing has been completed.
• Research travel alternatives and coordinate directly with customers when itinerary changes are required.
• Calculate additional fees, provide air price quotes, and manually create airline reservations.
• Assist travel partners, direct guests, and internal departments with air travel arrangements.

Required Skills

• 2 years of working experience in a structured call center environment with strict time demands.
• Bachelor’s Degree.
• Basic proficiency with computer and mobile applications.
• Ability to learn new technical skills and apply them effectively to your workflow.
• Ability to maintain poise and handle tasks under pressure.
• Minimum of 18 years of age.
• At least one semester of college completed.

Preferred Skills

• 6 months to 1 year of experience in a call center, specifically within the travel industry.

Key Skills

Education

Bachelor’s Degree