Description

You will manage service dispatching, logistics, and technician scheduling for incoming service calls in Hartford, CT.

Responsibilities

• Schedule domestic Pre-Installation Visits, installations, and preventative maintenance visits.
• Process service requests and follow-up transactions using ServiceMax.
• Route technical requests to the appropriate inside or outside service engineers.
• Maintain customer equipment records and billing location data within the database.
• Communicate with customers and internal stakeholders via email, telephone, and fax to resolve issues.

Required Skills

• 3+ years of customer service experience in a call center or team-based environment.
• Experience with ServiceMax, Salesforce, or SAP.
• High School diploma or equivalent.
• Ability to identify root causes of customer issues and pursue proactive resolutions.
• Geographical knowledge of the service area and map reading skills.
• Prior experience dispatching technicians.
• Adherence to ISO standards and complaint handling procedures.

Key Skills

Education

Any Graduate