Description

Manage the end-to-end order-to-cash lifecycle for a designated client portfolio.

Responsibilities

• Enter and maintain purchase orders, delivery schedules, and customer master data in SAP.
• Monitor order placement via EDI and manual entries using the Order Cockpit Dashboard.
• Process billing adjustments, including returns, credit notes, and debit notes.
• Log and track all customer communications and cases in Salesforce.
• Coordinate with Sales, Logistics, Warehouse, and Billing teams to resolve escalations.

Required Skills

• 3+ years of experience in order management or customer service.
• Proficiency in SAP or similar ERP systems.
• Experience with Salesforce for case logging and tracking.
• Bilingual fluency in English and Spanish.
• Strong troubleshooting and problem-solving abilities.
• Proficiency in Microsoft Office.
• Bachelor’s degree or equivalent professional experience.

Key Skills

Education

Bachelor’s degree