Description

You will manage debt recovery through direct customer engagement and payment negotiation.

This role is on-site.

Responsibilities

• Manage inbound and outbound calls to recover funds from assigned accounts.
• Negotiate payment dates with customers to resolve outstanding debts.
• Educate customers regarding payment obligations and process related correspondence.
• Achieve agreed KPIs and escalate potential issues proactively.
• Maintain service standards to ensure a positive customer experience.

Required Skills

• 5+ years of experience in collections or finance-related fields.
• English language proficiency for reading, writing, and conversation.
• Strong negotiation and collection skills.
• Ability to multitask and manage organizational tasks.
• Effective communication and rapport-building skills.
• Working knowledge of PC environments and desktop tools.

Preferred Skills

• Bachelor’s degree.
• Experience working in customer-centric environments.

Key Skills

Education

Bachelor’s Degree