Description

You will provide technical support to end users and assist the infrastructure team in maintaining secure server and network environments.

Responsibilities

• Manage and troubleshoot end user devices and endpoint security software.
• Provide first and second level support to users via the helpdesk.
• Maintain and monitor Azure and Microsoft Intune environments.
• Coordinate with IT vendors for equipment procurement and manage the IT asset register and stock inventory.
• Assist in the maintenance and management of network security devices and virtual environments.

Required Skills

• 1 to 2 years of experience in IT support or infrastructure roles.
• Knowledge of system and network infrastructure.
• Understanding of VOIP and security domains.
• Proficiency with Azure and Microsoft Intune.
• Experience with Helpdesk management and Level-1 support.
• Proficiency in MS Excel.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Degree in Computer Engineering, IT, or a related discipline.

Key Skills

Education

Any Graduate