Description

You provide technical support for application platform customers, focusing on troubleshooting application stacks and investigating system failures.

This role is remote.

Responsibilities

• Respond to a high volume of technical customer tickets in a timely manner.
• Troubleshoot Node.js and common application stack configurations, including databases, dependencies, and environment variables.
• Investigate root causes of application failures such as server crashes, datacenter outages, or resource exhaustion.
• Collaborate with support, product, and engineering teams to resolve complex issues.
• Identify, communicate, and document process and policy improvements.

Required Skills

• 3+ years of experience in technical support or a related field.
• Experience configuring, starting, and debugging Node.js or other common applications.
• Proficiency with Linux command line operations.
• Strong analytical and pattern recognition skills.
• Excellent written and verbal communication skills for supporting tech-savvy customers.
• Ability to work the 5:30pm - 1:30am IST shift.
• Degree in any field (Any Graduate).

Preferred Skills

• Experience deploying and managing production-ready applications.
• Familiarity with 12-factor app methodology and CI/CD.
• Programming or scripting experience in Bash, PHP, Go, Python, or Node.js.

Key Skills

Education

Any Graduate