Description

Configuration, Customization & Strategy

• Configure and customize Jira workflows, screens, fields, and issue types to align with evolving organizational processes.
• Optimize the Atlassian platform to meet the scaling needs of the broader Ford Enterprise Technology population.
• Manage Atlassian Marketplace applications, evaluating new plugins for security, performance, and utility.
• Provide thought leadership on process improvements, platform strategy, and long-term vision.
• Assist with cloud migration initiatives, troubleshooting migration issues and providing technical support to ensure seamless transitions.

User Management & Compliance

• Manage user accounts, groups, and permission schemes across all Ford-ET Atlassian products.
• Oversee access management and lead audit compliance efforts to ensure permissions and privileges are securely assigned to appropriate roles.

Integration & Automation (Development)

• Design, build, and maintain integrations between Atlassian tools and third-party systems to enhance platform functionality.
• Develop custom workflows, scripts, automation rules, and API integrations to eliminate manual overhead.
• Leverage development skills to build custom apps or plugins where out-of-the-box solutions are insufficient.

System Maintenance & Performance

• Maintain overall platform health and efficiency by monitoring system performance, identifying bottlenecks, and optimizing configurations.
• Troubleshoot and resolve complex technical issues related to Jira functionality, usability, and performance.
• Drive continuous improvement by innovating on processes, documenting findings, and sharing learnings with the wider team.

Enablement, Documentation & Training

• Document platform processes, governance policies, and best practices for the Ford Enterprise Technology user community.
• Conduct user training/informational sessions, host Office Hours, lead collaborative forums, and run working sessions to drive tool adoption and awareness.

Agile Team Collaboration: Actively participate as a collaborative member of our Agile team by contributing to core ceremonies.

• Backlog Refinement & Sprint Planning
• Daily Stand-ups
• Sprint Retrospectives

Skills Required:

Atlassian Administrator / Developer (Must Have) Strong expertise required in: Jira Jira Service Management (JSM) Jira Product Discovery (JPD) Assets (Jira Assets / Insight).

Skills Preferred:

• Jira, API, Python, GCP Preferred Technical Skills (Nice-to-Have)
• Scripting & Automation: Strong development skills in Python or Shell/Bash.
• API Integration: Practical knowledge and familiarity with Atlassian/Jira REST API endpoints.
• DevOps & Infrastructure: Hands-on experience with GitHub.
• Cloud Platforms: Familiarity with Google Cloud Platform (GCP).

Experience Preferred:

• Atlassian Platform Expertise: Proven hands-on experience administering and supporting Atlassian Cloud products (specifically as a Jira Administrator or in a highly similar technical role).
• Product Familiarity: Strong working knowledge of Jira Service Management (JSM), Confluence, Jira Product Discovery (JPD) and Assets (formerly Insight).
• Certifications: Atlassian Certified Professional (ACP) certifications (e.g., Jira Administrator for Cloud) are highly preferred.
• Problem-Solving: Exceptional troubleshooting, analytical, and root-cause analysis skills.
• Communication & Collaboration: Excellent written and verbal communication skills, with a proven ability to bridge technical and non-technical gaps. Must be highly collaborative and capable of navigating complex decision-making scenarios.
• Global Flexibility: Strong planning skills with the flexibility to work effectively across different time zones, demonstrating sensitivity to cultural and geographical differences

Key Skills

Education

Any Gradute