Description

Responsibilities:

• Administer, configure, and maintain Jira (Software, Service Management) and Confluence (Cloud or Data Center) environments.
• Create and manage projects, spaces, boards, workflows, permission schemes, notification schemes, and issue type configurations in Jira.
• Design and maintain Confluence spaces, page templates, macros, permissions, and space hierarchies to support knowledge management.
• Manage user provisioning, roles, groups, and access controls across both platforms in alignment with security policies.
• Integrate Jira and Confluence with each other and with third-party tools (e.g. Slack, GitHub, CI/CD pipelines, SSO/SAML providers).
• Develop and maintain custom workflows, automation rules, dashboards, filters, and reports in Jira.
• Monitor platform health, performance, and usage; carry out upgrades, patching, and capacity planning.
• Lead migrations, including Cloud migrations (Server → Cloud / DC → Cloud) and data imports/exports.
• Provide Tier-2/Tier-3 support to end users; triage and resolve platform issues promptly.
• Define and enforce governance standards — naming conventions, project/space templates, archiving policies, and change management procedures.
• Partner with project managers, engineering leads, and product owners to translate team needs into effective tool configurations.
• Evaluate and manage Atlassian Marketplace apps/plugins; handle licensing renewals and vendor coordination.
• Create and maintain administrator runbooks, user guides, and training materials for both platforms.
• Ensure compliance with organizational data security, audit, and access review requirements.

Requirements:

• 7+ years of hands-on Jira administration experience (Cloud and/or Data Center).
• 4+ years of hands-on Confluence administration experience.
• Strong expertise in Jira workflows, screens, permission schemes, automation (Jira Automation / ScriptRunner).
• Proficiency in Confluence space administration, templates, and macros.
• Years of Experience: 12.00 Years of Experience

Key Skills

Education

Any Graduate