Description

You will build and scale intelligent automations to enhance customer experiences and improve operational efficiency.

This role is remote.

Responsibilities

• Design and implement practical automation solutions for customer support operations.
• Collaborate with support, customer experience, and AI teams to reduce manual workloads.
• Develop AI-driven workflows using modern platforms and emerging technologies.
• Drive continuous improvement initiatives to optimize process automation.

Required Skills

• 5+ years of experience in automation engineering.
• Strong background in technical support and customer support processes.
• Hands-on experience with process automation tools and frameworks.
• Proficiency in applying AI technologies to operational workflows.
• Ability to scale automation solutions for enterprise environments.

Preferred Skills

• Experience integrating AI models into customer support systems.
• Background in technical support operations management.

Key Skills

Education

Any Graduate