Description

Key Responsibilities:

1. Test Automation & Execution

•            Design and maintain automated test scripts for Amazon Connect call flows.

•            Use Cyara to simulate real-world voice interactions and stress-test IVR components.

•            Validate performance and functionality of contact center solutions.

•            Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

•            Develop and manage test cases, plans, and suites using QTest.

•            Track defects, analyze test results, and report quality metrics.

•            Collaborate with QA and development teams to resolve issues and improve testing processes.

3. Collaboration & Continuous Improvement

•            Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.

•            Participate in agile ceremonies and contribute to refining testing strategies.

•            Stay updated on testing trends and best practices.

4. Documentation & Compliance

•            Ensure all test documentation is complete and adheres to industry standards.

•            Contribute to technical documentation and internal training materials.

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Required Qualifications:

•            5+ years of experience in software testing with a focus on automation.

•            Hands-on experience with Amazon Connect and IVR testing.

•            Proven expertise in Cyara for automated contact center testing.

•            Experience with QTest for test case and defect management.

•            Proficiency in scripting languages like Python, Java, or JavaScript.

•            Familiarity with API testing and CI/CD integration.

•            Strong analytical and communication skills.

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Preferred Qualifications:

•            Experience with additional automation tools and frameworks.

•            Knowledge of broader AWS services.

•            Certifications in software testing or QA

Key Skills

Education

Bachelor's degree