Description

You will own test automation and execution for Amazon Connect call flows, IVR components, and contact center solutions.

This role is on-site.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Develop and manage test cases, plans, and suites using QTest.
• Integrate API-based tests for inbound and outbound call simulations.
• Track defects, analyze test results, and report quality metrics to QA and development teams.

Required Skills

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages: Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Bachelor's degree in a relevant field.

Preferred Skills

• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.
• Certifications in software testing or QA.

Key Skills

Education

Bachelor's degree