Description

You will design, develop, and execute automated tests to validate the reliability and performance of contact center solutions.

This role is on-site.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Develop and manage test cases, plans, and suites using QTest.
• Integrate API-based tests for inbound/outbound call simulations.

Required Skills

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in Python, Java, or JavaScript scripting.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

Key Skills

Education

Any Graduate