Description

Own the test automation strategy for Amazon Connect and IVR systems, ensuring reliability and performance of contact center solutions.

This role is on-site.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows using Cyara to simulate voice interactions.
• Validate performance and functionality of contact center solutions through stress-testing and API-based simulations.
• Manage test cases, plans, and suites in QTest while tracking defects and reporting quality metrics.
• Integrate automated tests into the CI/CD pipeline and collaborate with cross-functional teams to resolve issues.
• Ensure test documentation adheres to industry standards and contribute to internal training materials.

Required Skills

• 5+ years of experience in software testing with a focus on automation.
• Hands-on expertise with Amazon Connect and IVR systems testing.
• Proven experience using Cyara for automated contact center testing.
• Proficiency in QTest for test case and defect management.
• Scripting proficiency in Python, Java, or JavaScript.
• Experience with API testing and CI/CD integration.
• Strong analytical and communication skills.

Preferred Skills

• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.

Key Skills

Education

Any Graduate