Description

You will design, develop, and execute automated tests to ensure the reliability and performance of contact center solutions.

Responsibilities

  • Design and maintain automated test scripts for Amazon Connect call flows.
  • Use Cyara to simulate real-world voice interactions and stress-test IVR components.
  • Validate performance and functionality of contact center solutions.
  • Develop and manage test cases, plans, and suites using QTest.
  • Integrate API-based tests for inbound/outbound call simulations.

    • Required Skills

    • 5+ years of experience in software testing with a focus on automation.
    • Hands-on experience with Amazon Connect and IVR testing.
    • Proven expertise in Cyara for automated contact center testing.
    • Experience with QTest for test case and defect management.
    • Proficiency in scripting languages like Python, Java, or JavaScript.
    • Familiarity with API testing and CI/CD pipeline integration.
    • Strong analytical and communication skills.

    Preferred Skills

    • Experience with additional automation tools and frameworks.
    • Knowledge of broader AWS services.

Key Skills
Education

Any Graduate

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