Description

You will design, develop, and execute automated tests to ensure the reliability and performance of contact center solutions.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Develop and manage test cases, plans, and suites using QTest.
• Integrate testing into the CI/CD pipeline alongside development teams.

Required Skills

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR Testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages including Python, Java, or JavaScript.
• Experience with API Testing and CI/CD Integration.
• Strong analytical and communication skills.

Preferred Skills

• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.

Key Skills

Education

Any Graduate