Description

You will design and maintain automated test scripts for Amazon Connect call flows and IVR components.

This role is on-site.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows.
• Simulate real-world voice interactions and stress-test IVR components using Cyara.
• Integrate API-based tests for inbound and outbound call simulations.
• Develop and manage test cases, plans, and suites using QTest.
• Collaborate with development teams to integrate testing into the CI/CD pipeline.

Required Skills

• 5+ years of experience in software testing focused on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise using Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages including Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Bachelor's degree required.

Preferred Skills

• Experience with AWS services related to contact centers.

Key Skills

Education

Bachelor's degree