Description

• Key responsibility 

is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

• The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

• Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

• The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

• Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

• Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

• Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

• Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting

Key Skills

Education

Bachelor's degree