Description

You will provide operational support and administration for Cisco IP Telephony and Video Conferencing infrastructure.

Responsibilities

• Support Cisco IP Telephony, Video Conferencing, and integrated room systems including Creston control systems, DM Switchers, and Biamp DSPs.
• Manage incidents through ServiceNow, performing troubleshooting and monitoring to resolve hardware and software issues.
• Liaise with vendors and internal L3 teams to facilitate technical resolutions.
• Maintain system documentation and prepare periodic reports.
• Perform remote installation, configuration, and fault management for video conferencing equipment.

Required Skills

• 5+ years of experience in AV or Network/Telecom administration.
• Hands-on experience administering Cisco Call Manager, Unity Connections, CUPS platforms, and UCCE.
• Deep understanding of signaling protocols including SIP, H.323, MGCP, SCCP, and XMPP.
• Experience with VoIP and Video Codecs from Cisco, Polycom, Crestron, Logitech, Dolby, Neat, or Jabra.
• Proficiency with MTRoA, MTRoW, MS Teams, BlueJeans, and Zoom systems.
• Ability to identify and resolve complex problems within large integrated conference room environments.

Preferred Skills

• Experience with Audio DSPs such as Biamp or Polycom Sound Structure.
• Knowledge of MS PowerShell programming, Robin, or Creston.
• Experience using monitoring tools.

Key Skills

Education

Not specified