Description

You will manage, configure, and maintain enterprise-level audio-visual equipment and solutions.

Responsibilities

• Design, administer, and manage scalable enterprise AV platforms based on business requirements.
• Provide Level 3 escalation support and troubleshooting for AV services, conference rooms, and Zoom services.
• Lead testing practices for AV upgrades to prevent negative impacts on business applications or user experience.
• Document deployment, troubleshooting, and operational processes for all AV solutions.
• Act as a Subject Matter Expert for Zoom rooms, Cisco telephony, conference room architecture, and digital signage infrastructure.
• Collaborate with cross-functional IT teams and drive continuous improvements based on user feedback and monitoring data.

Required Skills

• 2+ years of experience in an AV support role with IT administration experience.
• Proficiency in AV System design and Microsoft O365 integrations.
• Hands-on experience with Zoom configuration, MS Teams, and Mac environments.
• Technical knowledge of Neat, Polycom, Q-Sys Control Systems, Harmon Devices, Biamp, and Crestron.
• Experience managing On-Prem and Cloud telephony systems.
• Ability to provide Level 3 escalation support and technical troubleshooting.
• Strong communication skills for interacting with business stakeholders and C-level executives.
• Proven ability to prioritize support requests based on business impact.

Preferred Skills

• Bachelor's degree.

Key Skills

Education

Any Graduate