AV Support L1

You will provide audio and video support for conference rooms, customer-facing areas, and training rooms.

Responsibilities

• Troubleshoot A/V connectivity issues across various hardware and collaboration platforms.
• Collaborate with A/V and network engineering teams on service implementations and equipment rollouts.
• Manage hardware inventory and maintain documentation for all rooms, locations, and services.
• Work independently to develop technical solutions and complete tasks with minimal supervision.
• Provide technical support during nights and weekends as required.

Required Skills

• 5+ years of experience in A/V support and troubleshooting.
• Hands-on experience with Google Chromebox for Meetings (CFM), Google Hangouts, Zoom, WebEx, GoToMeeting, and Cisco Telepresence.
• Proficiency with Qsys/QSC and Crestron hardware.
• Experience using Crestron Toolbox and XPanel for equipment troubleshooting.
• Technical knowledge of troubleshooting, Endpoint Patching, Network Access Control, VLANs, and Active Directory Architecture.
• Strong analytical and problem-solving abilities.
• Effective communication skills for interacting with internal IT staff and customers.
• Ability to prioritize projects and operational tasks to meet deadlines.

Preferred Skills

• Experience with Dante AV-over-IP Networking (Level 2) or Q-SYS systems (Level 1).
• Knowledge of troubleshooting network security including Firewalls.
• Industry certifications such as A+, Network+, Security+, or MCP.