Description

You will support and maintain video conferencing infrastructure and live event production services during the second shift.

This role is on-site.

Responsibilities

• Operate, maintain, and upgrade video conferencing equipment, test environments, and infrastructure.
• Troubleshoot and resolve video conferencing and event service incidents, including hardware/software issues and RMAs.
• Schedule, set up, and disconnect video conferences for internal and external meetings.
• Conduct equipment audits, including high-profile C-suite spaces, and manage service requests via ServiceNow.
• Collaborate with third-party vendors to perform root cause analysis and ensure adherence to SLAs.

Required Skills

• 5+ years of related work experience.
• Bachelor's degree in Computer Science, Information Systems, or equivalent work experience.
• Hands-on experience with Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, and Microsoft Teams Rooms.
• Technical knowledge of audio-visual setup, including cameras, microphones, projectors, touchscreens, and monitors.
• Proficiency with Zoom Meetings/Webinar, Microsoft Teams Meetings/Live, and Cisco WebEx.
• Working knowledge of networking protocols and video infrastructure.
• Experience with Crestron, Bi-Amp, Extron, Allen and Heath digital mixers, and Vaddio video switchers.
• Familiarity with Shure, Netgear, QSC, Epson, and Samsung peripherals.

Preferred Skills

• Ability to work second shift and communicate professionally with executives and IT management.

Key Skills

Education

Bachelor's degree