Description

You provide technical expertise for implementing, maintaining, and supporting audio-visual and conference room technologies. This role is remote.

Responsibilities

• Troubleshoot and resolve technical issues across Microsoft Surface HUB, Polycom, and other AV equipment.
• Support and manage collaboration platforms, specifically Microsoft Teams and Zoom, ensuring quality user experience.
• Manage AV-related projects from initial planning through completion and post-implementation support.
• Act as the primary point of contact for vendor management and coordinate service delivery.
• Maintain technical documentation and adhere to ITIL principles for incident, problem, and change management.

Required Skills

• 5+ years of demonstrated technical experience in the audio-visual field.
• Current CTS (Certified Technology Specialist) Certification is required.
• Experience implementing and supporting AV solutions for corporate conference and situation rooms.
• Proficiency in troubleshooting collaboration technologies including Teams and Zoom.
• Proven skills in project management and vendor management.
• Familiarity with ITIL principles and experience using a service management platform like Service-Now.
• Expertise with Microsoft Surface Hub and Polycom equipment.

Preferred Skills

• Any Graduate.

Key Skills

Education

Any Gradute