Description

You will design and implement IVR call flows using the Avaaya Orchestration Designer.

Responsibilities

• Develop complex IVR call flows within the Avaaya ecosystem.
• Integrate call flows with backend systems and databases using REST APIs and HTTP interfaces.
• Implement effective call routing strategies to manage incoming traffic.
• Maintain and configure components within Avaaya CM and the Experience Portal.

Required Skills

• 7-8 years of experience in IVR development.
• Hands-on experience with AEP-Avaaya.
• Proficiency with Avaaya Orchestration Designer.
• Experience using Avaaya CM and Experience Portal.
• Strong knowledge of REST APIs and HTTP interfaces for system integration.
• Proven ability to integrate with databases and backend systems.
• Expertise in call routing strategies.
• Any Graduate degree.

Key Skills

Education

Any Graduate