Description

You will design, build, and maintain complex IVR call flows within the Avaaya ecosystem, ensuring seamless integration with backend systems and effective call routing.

Responsibilities

• Design and implement IVR call flows using Avaaya Orchestration Designer.
• Integrate call flows with backend systems and databases via REST APIs and HTTP interfaces.
• Implement and manage call routing strategies to optimize incoming traffic handling.
• Maintain and configure components within Avaaya CM and Experience Portal.
• Ensure robust integration between IVR logic and external database systems.

Required Skills

• 7-8 years of experience in IVR development.
• Hands-on experience with AEP-Avaaya.
• Proficiency with Avaaya Orchestration Designer.
• Experience using Avaaya CM and Experience Portal.
• Strong knowledge of REST APIs and HTTP interfaces for system integration.
• Proven ability to integrate with databases and backend systems.
• Expertise in call routing strategies.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate