Description

You will lead development and operational tasks within the Avaya ecosystem, focusing on IVR and CTI integration.

Responsibilities

• Design and implement call flows, vectors, and adjunct routing using Avaya ACM.
• Configure and support Avaya Session Manager and Avaya IVR within complex multi-layered network environments.
• Diagnose and tune QoS configurations, including jitter and bandwidth analysis.
• Analyze requirements and provide structured program updates using Visio and PowerPoint.
• Collaborate with cross-functional, geographically dispersed teams to meet tight deadlines.

Required Skills

• 5+ years of experience in Avaya development and IVR/CTI integration.
• Extensive programming experience with Avaya ACM and VXML.
• Proficiency in Java.
• Experience with Database and Cloud AWS environments.
• Hands-on knowledge of LAN/WAN communications.
• Strong troubleshooting skills for complex network environments.
• Ability to manage task prioritization and program communication.
• Bachelor of Computer Science or any graduate degree.

Preferred Skills

• Experience with OpenShift.

Key Skills

Education

Any Graduate