Description

You will lead development and implementation of Avaya-based communication solutions.

Responsibilities

• Design and implement call flows, vectors, and adjunct routing using Avaya ACM.
• Configure and support Avaya Session Manager and Avaya IVR systems.
• Diagnose and tune QoS configurations, including jitter and bandwidth analysis.
• Perform requirement analysis and provide structured program updates using Visio and PowerPoint.
• Troubleshoot complex issues within multi-layered LAN/WAN network environments.

Required Skills

• 5+ years of programming experience with Avaya ACM and Avaya Aura.
• Proficiency in VXML (Voice Extensible Markup Language) design and implementation.
• Strong Java programming skills.
• Hands-on experience with IVR and CTI (Computer-Telephone Integration).
• Working knowledge of AWS cloud environments.
• Experience managing LAN/WAN communications and QoS configurations.
• Ability to use Visio and PowerPoint for technical documentation and reporting.
• Bachelor of Computer Science degree.

Key Skills

Education

BACHELOR OF COMPUTER SCIENCE