Description

You will provide Level 2 technical support for Avaya voice and IP telephony infrastructure in Roseburg, OR.

Responsibilities

• Diagnose call failures on VoIP and POTS and assist L3 engineers with root cause analysis.
• Drive technical troubleshooting during P1 bridges and manage critical issue resolution.
• Manage station additions, trunk groups, route patterns, and ARS/AAR tables.
• Resolve tickets within SLA and coordinate with Telco providers for circuit and DID issues.
• Monitor voice network health using SolarWinds, Nectar, and Prognosis, and perform daily operation health checks.

Required Skills

• 5+ years of experience in Voice Technologies, specifically Avaya Voice and Avaya IP telephony.
• Hands-on experience with Avaya CPOD solutions and Avaya IP telephony network infrastructure.
• Deep understanding of H.323 and SIP endpoint registration and troubleshooting.
• Proficiency in PSTN and SIP trunking with Avaya and other IP PBX systems.
• Knowledge of Avaya CM, Aura Messaging 6.x/7.x, and Avaya CMS architecture.
• Experience with AAM voicemail services and user provisioning.
• Understanding of ACD call flows, vectoring, and wallboard integrations.
• Ability to integrate 3rd party apps including CDR, RightFax, Directory Services, Paging Services, and Wallboards.
• Experience providing assistance for WebEx conferencing solutions.

Preferred Skills

• Ability to provide logs to Avaya support for critical issue resolution.

Key Skills

Education

Any Gradute