Description

Role responsibilities include but not limited to:

•            Install, configure, operate, and maintain AV systems including audio, video, control systems, and conferencing technologies

•            Support the setup, testing, and execution of live events, validating system readiness in advance

•            Serve as a primary or supporting system operator for internal events and coordinate with third-party vendors for external event execution

•            Apply general networking knowledge (VLANs, IP addressing, connectivity) to support AV systems while following established network standards and best practices.

•            Troubleshoot and resolve issues across AV systems, workplace technology, and basic network-related environments

•            Provide initial triage support for general IT and end-user technology (monitors, docks, peripherals, conferencing systems), escalating issues as needed

•            Maintain a working understanding of power, cabling, signal flow, patching, routing, and distribution systems

•            Support and maintain video walls, digital signage platforms, and content distribution systems

•            Proactively identify opportunities to improve system reliability, user experience, and operational efficiency

•            Communicate system performance, risks, and recommendations to management

•            Create and maintain clear documentation (diagrams, SOPs, how-to guides, inventories)

•            Coordinate with vendors and service providers for installations, service, and diagnostics

•            Support standardization of AV and technology solutions across multiple NBDG locations

•            Support and maintain video wall and digital signage technology solutions, including installation, troubleshooting, and physical tasks requiring comfort with heights and lifting moderately heavy AV equipment.

What We’re Looking For:

•            2-5 years of experience in Audio-Visual Support, IT Support, AV production, or a related technical role

•            Hands-on experience supporting AV systems and general IT environments

•            Experience with Microsoft 365 Office Suite (Outlook, Excel, Teams, Powerpoint)

•            Understanding of core AV fundamentals including signal flow and system components

•            Strong organizational and documentation skills

•            Ability to operate effectively with high-profile clients in live events and high-pressure environments

•            Basic understanding of networking concepts

•            Customer-friendly, positive, solutions-oriented mindset

•            Ability to maintain a flexible work schedule, including occasional evenings and weekend coverage, to support events and operational needs.

•            Strong communication skills across technical and non-technical teams

 (Preferred – not required):

•            Experience with video conferencing systems, mixers, microphones, PTZ cameras

•            Familiarity with Crestron, Q-SYS, digital signage, or AV-over-IP

•            AVIXA CTS certification or interest in pursuing

Key Skills

Education

Bachelor's degree