Description

You manage and maintain audio/video conferencing infrastructure, including Cisco and MS Teams collaboration endpoints.

Responsibilities

• Manage and maintain Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, and SBC for video conferencing support.
• Troubleshoot AV/V problems and resolve Level 3 incidents ranging from critical to non-critical situations.
• Oversee the integration of Cisco and MS Teams, including Outlook room reservations and MS-Teams EV setups.
• Maintain conferencing devices including Crestron, Extron, AMX, and Condeco, as well as digital signage content.
• Coordinate with staff to determine infrastructure requirements for new conference rooms or media designs.

Required Skills

• 6+ years of experience in A/V implementation and support.
• Deep expertise in Cisco WebEx Suite (Meeting, Training, and Event Centers) and Cisco Unified Communication Manager (CUCM 9.x – 12.x).
• Hands-on experience with Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, and SBC.
• Proficiency with Cisco Control Hub and Microsoft Teams/O365 admin portals.
• Experience with MS-Teams EV, Phone System, and Teams Hybrid Telephony setups.
• Technical knowledge of Cisco WebEx endpoints (OnPrem/Cloud) and Microsoft Teams endpoints.
• Familiarity with signal flow, call flow, and AV control systems like Crestron, Extron, and AMX.
• Understanding of ITIL and SAFe Agile frameworks, specifically SLA management and incident classification (P1-P4).

Preferred Skills

• Experience exporting Teams telemetry data to Power BI.
• Exposure to Microsoft Teams Rooms with Surface Hubs, content cameras, and collaboration displays.

Key Skills

Education

Bachelor's degree