Description

• Design, architect, and deploy Hybrid Cloud environments spanning AWS (and Azure where applicable), covering compute, networking, and storage

• Administer and maintain cloud and on-prem OS/server environments, including ongoing troubleshooting and performance tuning

• Build and maintain automation and Infrastructure-as-Code (Terraform) to streamline provisioning, deployment, and management of cloud resources

• Evaluate and implement emerging technologies such as DevSecOps, AIOps, and Containers as part of client solutions

• Work independently on project engagements, recommending solutions and validating them through Proof of Concepts (POCs)

• Debug and analyze complex technical issues, including handling P1/P2 incident calls and escalations

• Author formal external Root Cause Analysis (RCA) documentation and deliver related presentations to customers

• Mentor and support L1/L2/L3 support staff, providing technical guidance during escalations

• Communicate directly with internal teams and external customers, both in writing and verbally, to resolve issues and deliver a strong customer experience

Basic Qualifications:

• Minimum 5+ years of hands-on experience with AWS cloud architecture, networking, and storage; Azure experience a plus

• Minimum 3+ years of experience designing and deploying Hybrid Cloud environments

• Minimum 3+ years of scripting/automation experience, including IaC/Terraform

• Minimum 2+ years of OS/server administration and maintenance experience

• Minimum 2+ years of experience handling P1/P2 incident calls, escalations, and formal RCA documentation

• Demonstrated experience working independently on client-facing project engagements and conducting POCs

Key Skills

Education

Bachelor's degree