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Pronix Inc Logo
AWS Connect Cloud Engineer

Pronix Inc

 

Gachibowli, Hyderabad, Telangana, India

Posted On: 13 days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: AWS Cloud Engineer
Tenure: No Preference/Any
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Description

Lead end-to-end Amazon Connect deployments for enterprise clients, owning the lifecycle from requirements gathering and architecture design through to production rollout and disaster recovery.

Responsibilities

  • Design and implement IVR call flows, routing strategies, and agent hierarchies tailored to enterprise needs.
  • Integrate Amazon Connect with CRM, ERP, and workforce management systems such as Salesforce, ServiceNow, and Dynamics 365.
  • Build backend automation and integrations using AWS Lambda, Step Functions, API Gateway, DynamoDB, S3, Kinesis, and CloudWatch.
  • Deploy AI-powered contact center solutions, including conversational AI, voice bots, and real-time speech analytics using Lex, Polly, and Contact Lens.
  • Resolve complex telephony issues related to SIP, VoIP, and PSTN while ensuring high availability and secure cloud architecture.

Required Skills

  • 5+ years of cloud engineering experience with direct, hands-on Amazon Connect implementation.
  • Proficiency in Python, Node.js, or JavaScript for backend automation and integration.
  • Strong knowledge of AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, CloudWatch, and QuickSight.
  • Expertise in telephony protocols including VoIP, SIP, PSTN, and call routing strategies.
  • AWS Certification: Solutions Architect, Developer, or Advanced Networking (Associate or Professional level required).
  • Proven end-to-end delivery experience from design and development to production rollout.
  • Experience integrating contact centers with enterprise platforms like Salesforce, ServiceNow, or Zendesk.

Preferred Skills

  • Multiple AWS Certifications (Professional or Specialty level).
  • Experience migrating from legacy platforms (Cisco, Avaya, Genesys, NICE, Five9) to Amazon Connect.
  • Understanding of enterprise CX/EX KPIs and how AI automation drives business value.

Education

Any Graduate

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