Description

You will architect and deliver production-grade Amazon Connect solutions for banking and financial services clients, owning the technical design, integration, and deployment lifecycle.

This role is on-site.

Responsibilities

• Architect end-to-end Amazon Connect solutions including contact flows, routing profiles, and omnichannel strategies spanning voice, chat, and SMS.
• Design and implement complex, scalable, and secure solutions leveraging Amazon Lex, Bedrock, Lambda, and DynamoDB for proactive customer engagement.
• Lead technical discussions with IT executives to accelerate adoption of new contact center technologies and define security architectures for PCI-DSS and SOC 2 compliance.
• Manage migrations from legacy platforms (Avaya, Genesys, Cisco UCCE) and build custom integrations with core banking systems and CRMs.
• Develop infrastructure-as-code using Terraform and maintain CI/CD pipelines for contact flow and Lambda function releases.

Required Skills

• 5+ years of experience with Amazon Connect, including deep knowledge of contact flows, queues, and agent workspaces.
• Proficiency in Python and Java for developing Lambda functions, microservices, and backend integrations.
• Experience with Terraform for resource provisioning and environment management across multiple regions.
• Strong understanding of AWS services including Kinesis, DynamoDB, CloudWatch, EventBridge, and SageMaker.
• Ability to design omnichannel strategies and outbound campaigns for collections, fraud alerts, and appointment reminders.
• Familiarity with Salesforce and other CRM integrations within the contact center context.
• Experience implementing CI/CD pipelines for infrastructure and application code.
• Spring Boot experience for backend service development.

Preferred Skills

• Background in financial services or banking contact center transformations.
• Experience with Amazon Connect Customer Profiles, Cases, and Contact Lens analytics.

Key Skills

Education

Any Gradute