Description

Design and implement contact center solutions using AWS Connect and related services.

Responsibilities

• Build and configure Amazon Connect Agent Workspaces.
• Develop conversational interfaces using Amazon Lex.
• Integrate AWS Lambda functions to drive backend logic.
• Manage data workflows using Step Functions, S3, and DynamoDB.
• Deploy infrastructure using CloudFormation and manage permissions via IAM.

Required Skills

• 8+ years of professional experience in cloud environments.
• Amazon Connect and Amazon Connect Agent Workspace.
• Python programming.
• Amazon Lex.
• AWS Lambda and Step Functions.
• Amazon S3, API Gateway, and DynamoDB.
• CloudWatch, CloudFormation, and IAM.
• CloudFront.
• Speech Recognition.

Preferred Skills

• Any Graduate.

Key Skills

Education

Any Graduate