Description

You will design and implement scalable contact center solutions using Amazon Connect and serverless AWS technologies.

Responsibilities

• Design, develop, and maintain Amazon Connect solutions for voice and chat-based customer interactions.
• Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.
• Integrate Amazon Connect with backend systems, third-party APIs, and enterprise environments.
• Manage contact flows, Transfer Queues, Lex bots, and Lambda integrations.
• Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge.
• Monitor and troubleshoot production issues to ensure high availability and performance.

Required Skills

• 5–8 years of software engineering experience focused on cloud-native applications.
• Hands-on experience with Amazon Connect, including contact flows and routing profiles.
• Proficiency in Node.js and building RESTful APIs.
• Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
• Familiarity with event-driven architectures using Amazon EventBridge, Kinesis, or Kafka.
• Understanding of CI/CD pipelines and Infrastructure as Code (CloudFormation or Terraform).
• Knowledge of DevOps practices and agile environments.

Preferred Skills

• AWS Certification (Developer Associate or Solutions Architect).
• Experience with Amazon Lex, Polly, or other AWS AI/ML services.
• Background in contact center technologies or customer experience platforms.
• Knowledge of security compliance frameworks like HIPAA or PCI.

Key Skills

Education

Any Graduate