Description

You will design and implement contact center solutions using Amazon Connect.

This role is on-site.

Responsibilities

• Design and configure Amazon Connect flows, queues, routing profiles, and user setups tailored to business requirements.
• Integrate Amazon Connect with AWS Lambda, Lex, S3, DynamoDB, and CloudWatch.
• Build custom IVR systems, chatbots, and contact center analytics.
• Support migrations from legacy telephony systems to Amazon Connect.
• Troubleshoot call flows, latency, and integration issues.

Required Skills

• 5+ years of experience in relevant engineering roles.
• Hands-on experience with Amazon Connect implementation and customization.
• Proficiency in AWS Lambda using Node.js or Python.
• Experience with API Gateway and serverless components.
• Working knowledge of Amazon Lex, Polly, and Contact Lens.
• Experience integrating with CRM platforms like Salesforce or Zendesk.
• Knowledge of AWS services including S3 and DynamoDB.
• Any Graduate degree.

Preferred Skills

• AWS Certified Developer, Architect, or Advanced Networking.
• AWS Contact Center Competency.

Key Skills

Education

Any Graduate