Description

Design, configure, and maintain Amazon Connect contact center solutions.

This role is hybrid.

Responsibilities

• Design and implement scalable AWS architectures for contact center operations.
• Build and integrate backend services and APIs to support call flows and customer journeys.
• Troubleshoot production issues and improve solution stability for contact center systems.
• Collaborate with stakeholders to translate business requirements into technical implementations.
• Ensure secure access and reliability across AWS-based contact center components.

Required Skills

• 8+ years of relevant experience in cloud engineering.
• Deep expertise in AWS Cloud services.
• Hands-on experience with Amazon Connect (AWS Contact Center).
• Strong understanding of AWS architecture fundamentals for scalable solutions.
• Proven experience integrating AWS services for contact center workflows.
• Ability to design secure and reliable contact center solutions.

Preferred Skills

• Experience with backend service integration for high-volume call flows.
• Familiarity with advanced Amazon Connect features and customization.

Key Skills

Education

Any Graduate