Description

You will design and implement solutions leveraging AWS Connect.

Responsibilities

• Configure contact flows and build reports in AWS Connect.
• Integrate AWS Connect IVR with external platforms using APIs and AWS services.
• Implement AWS environments using Infrastructure as Code principles.
• Develop solutions utilizing AWS customer engagement tools like Connect and Lex.

Required Skills

• 5+ years of professional experience.
• Expertise with AWS Services, including Lambda, DynamoDB, and S3.
• Strong scripting skills for automation.
• Experience designing service architectures.
• Hands-on experience with at least two AI services within AWS.
• Ability to build and deploy solutions in AWS environments.

Preferred Skills

• AWS certification.
• Quick learning ability and developer background.

Key Skills

Education

Any Gradute