Description

You will design and implement contact center solutions using AWS Connect. This role is on-site.

Responsibilities

• Develop and implement AWS Connect solutions for contact center operations.
• Configure IVR systems, call routing, and telephony integrations.
• Manage and maintain cloud infrastructure using AWS services.
• Analyze complex systems to identify and resolve technical issues.
• Collaborate with stakeholders to align technical implementations with business requirements.

Required Skills

• 6+ years of experience in AWS Connect development and implementation.
• Proficiency with AWS Lambda, DynamoDB, S3, CloudFormation, IAM, and CloudWatch.
• Experience with Python, JavaScript, React, or Java.
• Strong understanding of RESTful APIs, web services, and microservices architecture.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Solid knowledge of contact center operations and telephony.

Preferred Skills

• AWS Certified Solutions Architect or AWS Certified Developer certification.
• Experience with CI/CD pipelines and DevOps practices.
• Master's degree in a related technical field.

Key Skills

Education

Bachelor's degree