Description

You will design and deliver a data hub providing curated client service data to internal consumers.

This role is on-site.

Responsibilities

• Design and maintain enterprise data models for contact center data lakes, warehouses, and analytic models.
• Collaborate with source system owners to define integration rules and data acquisition options.
• Define workflows and data quality monitors with data engineers.
• Perform data analysis to assess data source viability and maintain enterprise data taxonomy.
• Mentor developers and collaborate with peer architects on data solutions.

Required Skills

• 10+ years of experience integrating and transforming contact center data into consumption-ready sets.
• Advanced knowledge of cloud data engineering, specifically AWS, Databricks, and/or Snowflake.
• Proficiency in Python, SQL, and PySpark.
• Expertise in designing and deploying complex data integration solutions.
• Strong skills in relational DBMS platforms like Oracle and SQL Server.
• Experience building data ingestion pipelines for structured and unstructured data.
• Understanding of data modeling, data quality, compliance, and governance.

Preferred Skills

• Familiarity with NoSQL DB platforms like MongoDB.

Key Skills

Education

Any Graduate