Description

Provide technical support to Business and Enterprise level customers using AWS services, addressing issues and queries in line with SLAs.

Responsibilities

• Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
• Manage support tickets efficiently and escalate to Tier 2 as required.
• Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
• Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.
• Continuously enhance skills in AWS technologies and contribute to team knowledge sharing.

Required Skills

• Minimum 8+ years of hands-on AWS experience.
• Minimum 6+ years in Technical Support or System Administration roles.
• Hands-on experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53.
• Knowledge in Networking, Security, Databases, Operating Systems, Storage, and WebServer technologies.
• Familiarity with cloud computing and infrastructure.
• AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.
• Shell Script and Aws experience.
• Strong analytical and problem-solving abilities.

Key Skills

Education

Any Graduate