Description

You will design, develop, and deploy Amazon Connect-based IVR solutions and serverless applications. This role focuses on building resilient contact flows, managing AWS infrastructure, and ensuring graceful handling of failure scenarios.

This role is hybrid.

Responsibilities

• Design and version Amazon Connect contact flows, queues, routing profiles, and hours of operation.
• Develop and maintain AWS Lambda functions (Node.js or Python) and API endpoints for IVR workflows.
• Implement resilient patterns including structured error handling, retry/backoff strategies, and fallback paths.
• Design DynamoDB access patterns for routing state, transfer logic, and customer session persistence.
• Manage deployments via standardized CI/CD pipelines and maintain deployment runbooks.

Required Skills

• 10+ years of software development experience.
• Hands-on expertise with Amazon Connect, including contact flows and telephony configuration.
• Strong AWS serverless development skills with Lambda (Node.js or Python).
• Experience designing DynamoDB schemas and access patterns.
• Proven track record building fault-tolerant IVR or telephony systems.
• Experience with AWS Secrets Manager or Parameter Store for secure configuration.
• Proficiency in CI/CD pipelines and standardized deployment processes.

Preferred Skills

• Experience integrating Amazon Lex bots into IVR workflows.
• Background in implementing structured logging and distributed tracing.

Referral Bonus: ₹50,000 INR

Key Skills

Education

Any Graduate