Description

Cloud Operations and Engineering

• Maintain and implement cloud resources in the Tolling Azure environment.
• Ensure compliance with Virginia government policies regarding security, IAM, network controls, and cost governance.
• Maintain and improve infrastructure documentation, naming conventions, tagging standards, and cloud governance artifacts.
• Assist with access reviews, role assignments, and least-privilege IAM evaluations.
• Manage vendor-required updates and ensure compatibility.
• Implement fault-tolerant and highly available Azure solutions.

Monitoring, Troubleshooting, and Diagnostics

• Monitor Azure services and application workloads to ensure uptime and availability.
• Troubleshoot issues related to connectivity, access, security, application performance, and service degradation.
• Perform diagnostic deep-dives using logs, metrics, traces, Azure Monitor, and Log Analytics.
• Analyze and tune system/application performance.

Operational Support

• Participate in daily/weekly operational cycles including pattern monitoring, incident reviews, and maintenance readiness checks.
• Triage production issues, ensure timely resolution, and document root-cause findings.
• Execute and support off-hours work as needed.
• Define change requests, detailed implementation plans, and roll-back procedures.

Technical Development and Compliance

• Understand end-to-end data flows across tolling systems, roadways data, financial transactions, and reporting tools.
• Support optimization of integrations and data movement.
• Apply PCI or other regulatory compliance requirements when evaluating system behavior and logging patterns.
• Manage key vaults, passwords, certificates, and secure credential storage.

Collaboration and Communication

• Work directly with architects, engineers, managers, and cross-functional teams to use Azure services effectively.
• Provide best-practice guidance related to SaaS, PaaS, and IaaS.
• Communicate clearly in written and verbal form with internal and external stakeholders.
• Support multiple concurrent projects of complex technical scope.

Qualifications:

• Minimum 3 years of experience with Microsoft Azure services.
• Minimum 3 years of experience supporting VDOT / E-ZPass Virginia tolling applications, infrastructure, and cloud workloads, including hands-on diagnostic work with transaction flows, roadway sensor data ingestion, and tolling application performance tuning.
• Bachelor’s degree in computer science, information systems, or equivalent experience.
• Demonstrated ability to communicate requirements and design concepts clearly.
• Experience working in Windows environments.
• Implementing Rubrik backup & recovery for Azure IaaS/PaaS, including policy sets, snapshot lifecycle tuning, and DR validation.
• Experience with Office 365 services and administering Single Sign-On (SSO) including Entra ID.
• Experience administering SecretServer privileged access vaults including credential rotation, vault workflow troubleshooting, and integration with Azure workloads.
• Solid scripting experience (PowerShell and/or Python).
• Ability to create network and system topology documentation.
• Experience with Azure Virtual Desktops.
• Office 365 services and Power Apps.
• Azure certification (preferred)

Key Skills

Education

Bachelor's degree