Key Exciting Responsibilities

Cloud & Infrastructure Management: Deploy, manage, and scale Azure VirtualMachines and Azure Host Pools to ensure high availability and optimalperformance. Design and maintain load-balancing and disaster-recoverymethodologies.
Virtual Desktop Infrastructure (VDI): Architect, maintain, and troubleshootAzure Virtual Desktop (AVD) environments, ensuring a seamless experience forend-users on Windows 11 and Windows Server platforms.
Networking & Security: Design, configure, and troubleshoot Azure Networkingcomponents, Express Routes, IPSEC VPNs, and enterprise firewalls.
Identity & Access Management: Administer and secure user identities anddevice policies using Entra ID (formerly Azure AD), traditional Active Directory,and Group Policy (GPO).
Automation & Deployment: Leverage Azure Automation and write robustPowerShell scripts to eliminate manual toil, streamline operations, and enhancesystem reliability. Utilize PDQ Deploy for efficient software distribution and patchmanagement.
Database Reliability: Assist in the maintenance, connectivity, and basicadministration of MS SQL Server databases. Being able to analyze andtroubleshoot SQL queries and stored procedures is definitely an asset.
Customer Support & Incident Response: Act as a high-level escalation pointfor complex technical issues. Provide empathetic, clear, and effective customersupport while performing advanced network and system troubleshooting.

Essential Skills & Experience

7+ years of hands-on professional experience in enterprise Microsoft Azure infrastructure, systems engineering, or reliability; Bachelor’s degree in Computer Science, Computer Engineering, or related field
Azure Cloud: Deep expertise in Azure Virtual Machines, Azure Host Pools,Azure Virtual Desktop, and Azure Automation.
Networking: Proven experience with Azure Networking, Express Routes, IPSECVPN tunnels, Firewalls, and general network troubleshooting (TCP/IP, DNS,DHCP, routing).
Microsoft Server & OS: Strong administration skills for Windows Server andWindows 11.
Identity & Endpoint Management: Mastery of Entra ID, Active Directory, GroupPolicy, and third-party deployment tools like PDQ Deploy.
Scripting: Advanced proficiency in PowerShell for infrastructure as code anddaily automation tasks.
Database: Working knowledge of MS SQL Server management andperformance troubleshooting.

Microsoft Certification: Having the Azure Network Engineer Associate AZ-700is definitely an asset.
AI technologies: Experience in using Gemini, Co-Pilot and Claude is definitelyan asset.

Required Soft Skills:

Customer-First Mindset: Exceptional customer support skills with the ability to communicate complex technical concepts to non-technical stakeholders clearly and patiently.
Problem Solving: A relentless drive to troubleshoot and resolve deep-rooted network and system reliability issues.
Collaboration: Strong interpersonal skills to work effectively with cross-functional teams, clients, and vendors. Share knowledge and work with the team.
Adaptability: Ability to remain calm and focused during high-pressure incident responses