Description

You will provide technical support for Azure cloud infrastructure and related systems.

Responsibilities

• Manage support tickets using ICM, ServiceNow, and Azure DevOps.
• Utilize remote access tools such as Remote Desktop Connection Manager, PuTTY, iLO, iDRAC, and Teams for diagnostics.
• Support Windows systems, Active Directory, and group policies.
• Troubleshoot basic networking issues within the supported environment.

Required Skills

• 5+ years of professional experience in IT support.
• Proficiency with Azure DevOps.
• Working knowledge of PowerShell scripting.
• Experience with Windows systems administration.
• Familiarity with Active Directory and group policies.
• Experience using ticket management systems (ICM, ServiceNow).
• Competency with remote access tools (PuTTY, iLO, iDRAC).
• Strong communication and collaboration skills.

Key Skills

Education

Any Gradute