Description

Must Haves

•             5+ years of experience in Production Support, Site Reliability Engineering (SRE), or a related support engineering function, including 2+ years supporting healthcare environments.

•             Hands-on experience managing and supporting production systems within Microsoft Azure.

•             Strong expertise in Azure SQL, T-SQL, and healthcare data exchange standards such as HL7 and FHIR.

•             Advanced scripting and automation skills using PowerShell, Azure CLI, Bash, or Python.

•             Ability to serve as the primary point of contact for high-severity production incidents and critical escalations.

•             Experience leading incident response efforts, coordinating bridge calls, and driving rapid resolution within strict SLA requirements.

•             Proven ability to perform root cause analysis (RCA) across infrastructure, application, and database layers.

•             Commitment to participating in a 24/7 on-call rotation and supporting mission-critical healthcare applications.

•             Working knowledge of HIPAA, HITRUST, and healthcare data privacy and security requirements.

Pluses

•             Experience supporting Epic EHR environments, including Interconnect, Bridges, Cogito, or related Epic modules.

•             Familiarity with Azure OpenAI Services, AI-powered applications, and Large Language Model (LLM) operations.

•             Knowledge of monitoring AI application performance, including prompt/response latency and operational health metrics.

•             Experience working with vector databases or AI-driven search and retrieval platforms.

•             Exposure to enterprise disaster recovery planning, compliance audits, and healthcare regulatory environments.

Key Skills

Education

Bachelor's degree