Description

You will own production support and reliability for mission-critical healthcare applications on Microsoft Azure.

This role is remote.

Responsibilities

• Lead incident response efforts, coordinate bridge calls, and drive rapid resolution within strict SLA requirements.
• Serve as the primary point of contact for high-severity production incidents and critical escalations.
• Perform root cause analysis across infrastructure, application, and database layers to prevent recurrence.
• Manage and support production systems within Microsoft Azure, including Azure SQL.
• Participate in a 24/7 on-call rotation to ensure continuous availability of healthcare services.

Required Skills

• 5+ years of experience in Production Support, Site Reliability Engineering, or related support engineering functions.
• 2+ years of experience supporting healthcare environments.
• Hands-on experience managing production systems within Microsoft Azure.
• Strong expertise in Azure SQL, T-SQL, and healthcare data exchange standards such as HL7 and FHIR.
• Advanced scripting and automation skills using PowerShell, Azure CLI, Bash, or Python.
• Working knowledge of HIPAA, HITRUST, and healthcare data privacy and security requirements.

Preferred Skills

• Experience supporting Epic EHR environments, including Interconnect, Bridges, Cogito, or related Epic modules.
• Familiarity with Azure OpenAI Services, AI-powered applications, and Large Language Model operations.
• Experience working with vector databases or AI-driven search and retrieval platforms.

Key Skills

Education

Bachelor's degree